In rare cases, the iPhone X screen may stop responding to touch for no reason. Swipes and touches are either not read at all, or are read with a delay.

Sometimes the screen of the iPhone X completely freezes and does not respond to any interaction with the device. This is rare, but still rather unpleasant. Fortunately, there is a simple solution to this problem, so don’t worry too much.

iPhone X Touch Screen not Working

First, make sure that the display of your iPhone X is clean and that it is not a safety glass that is not installed correctly. Now you can move on to the solutions described below.

What is the best way to solve the iPhone X freeze screen problem? Good old forced reboot! Forced reboot really should help and return to the screen all the functionality.

What to do if the iPhone X Screen does not Respond?

To force a reboot of the iPhone X, follow the steps below:

  • Press and release the volume up button;
  • Press and release the volume down button;
  • Hold the side Power button until you see the Apple logo on the screen, this will happen in about 10 seconds;
  • When the logo appears, release the side button and the device will boot as usual.
  • When the iPhone X turns on, the screen should work as it should. All touches must be read instantly.
What to do if your iPhone X not Responding to Touch or iPhone X Screen Frozen?

Forcing a reboot is not the most advanced solution, but it works and runs very quickly. Perhaps this is even the best way.

Update iOS on iPhone X

After a forced reboot, you need to update iOS to the latest available version, if you have not already done so:

  • Back up your iPhone X using iCloud or iTunes;
  • Go to Settings -> General -> Software Update;
  • If you have an iOS update, download and install it as usual.
What to do if your iPhone X not Responding to Touch or iPhone X Screen Frozen?

Upgrading to the latest version of iOS is very important, as various bugs can regularly cause the screen to freeze, which are regularly fixed in updates.

Read more: Why is My iPhone Screen Unresponsive?

Why does the iPhone X Screen Frozen?

It is impossible to say exactly why this happens for no apparent reason. However, this is most likely a system problem.

Some time ago, Apple released an update to iOS 11.1.2, in a subscription to which the following was said: “A bug has been fixed due to which the iPhone X screen temporarily does not respond to touch at low temperatures.”

Users also often write that the screen of the iPhone X hangs in the cold. In such cases, installing the iOS update may solve the problem.

However, low temperatures are not the only reason, sometimes the iPhone X screen also stops responding in warm rooms. There have been cases when this happened even on devices with iOS 11.2.6.


Most likely, this is another iOS system problem or a bug of some application. Perhaps the device stops working properly if the load is too high. That is why everything is getting better after a forced reboot.

It is also worth noting that the iPhone X is still a new model, so if the solutions above do not help you deal with the problem, you need to contact Apple support. A problem with the screen arose both with the iPhone 6s model and with the iPhone 7. Most often, an ordinary forced reboot, system update, or even recovery helps.

It’s the best time to ask questions and give us your feedback in comments.


Hi there! My Name is Vincent Lago! My goal is to share insightful reviews, guides, and manuals for people looking to know more about current solutions for Apple hardware and OS. I have years of technological background knowledge including owning a custom iMacs & PCs which was using for different types of business. And now, I want to share my experience with you.

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