It can be a real problem when there is a communication issue between your portable iOS devices and your Mac or Windows PC. Especially, when you want to transfer or update your stuff as fast and in the most direct way as possible. These problems can occur either because of a hardware malfunction or an out of touch software. Getting to the root of the problem will be a very important task as it will narrow down our problem. Follow the steps below as they will provide the insight and help that you are looking for.

What to do if the iPhone is not detected on your Mac or PC?

So you plug in your iPhone or any other device to your Mac or PC but when you check the iTunes agent, there is no device there. The first thing you need to do when you encounter this is to not panic and stay calm. A clear mind will help you detect the problem sooner. Now, what to do if iTunes does not recognize your iPhone? Perform a series of diagnostics to determine whether it is a software issue or hardware. Do the activities below to find out:

  • Close and Launch iTunes again – make sure you close it entirely. A good way of ensuring that is to eliminate the process from the Task Manager on Windows.
  • Restart the iOS Device or the Computer – sometimes restarting the device can get rid of certain congestion in the operating system, so it is worth a try.
  • Use a different USB port or a Cable – sometimes your device and software are fine but a faulty USB port or cable does not allow communication. What you can do to solve this, is to switch to another port or get another cable.

If the problem still persists after you have performed all these checks then it is a slight complex issue but nothing impossible. The next thing you can do is to uninstall then reinstall iTunes on your PC or Mac. Make sure you create a backup before performing this step so that your data can be recovered.

Reinstalling iTunes on a Mac

Uninstalling iTunes on a Mac is relatively easy compared to Windows but it is a protected app, so it must be uninstalled from the Terminal. You would also need your administrator password and permissions to do so.

  1. Open a Finder window on your Mac and select Applications on the sidebar.
  2. Control-click iTunes then select Get Info.
  3. Click the Padlock icon and enter the administrator password when prompted.
  4. On the new window Sharing & Permissions, select Everyone and enable Read & Write.
  5. Go back to the Finder window and drag iTunes into the Trash.
  6. Download iTunes again.

Reinstalling iTunes on Windows

In the case for Windows, there is more than one component that needs to be uninstalled. They need to be removed in a specific order as well otherwise it will cause problems.

  1. Open the Control Panel
  2. Uninstall the components below in the order below
  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Applications Support 32-bit
  • Apple Application Support 64-bit

    3.   Download and Install iTunes again.

Update the iPhone driver on your Windows

If reinstalling iTunes does not work then it’s time to look deep into the software. Usually, older versions of software do not integrate with newer hardware such as the latest iPhones or other devices. You need to make sure that both your PC and your Phone has the newest version of the software, if not then the steps below will show you how to get it done. However, before you follow the steps to update your iTunes on Windows or PC, make sure your iPhone is running the latest version of iOS.

Updating iTunes and iPhone driver on Mac

Updating both of these things on Mac is pretty straightforward and automatic. You do not have to do much but sometimes you have to perform checks.

  1. To update the iPhone driver or the general Mac OS
  2. Go to the Apple Menu then App Store
  3. Click Updates and check if there are any

Updating iTunes and iPhone driver on PC

For updating the device driver on Windows the steps are:

  1. Go to Device Manager, under the Portable Devices section, look for Apple iPhone.
  2. Right click on the Apple iPhone button and click Update Software
  3. It will then ask for the location to install. Click Browse and then select the location of Driver folder in the Apple directory. By default, it is “C:\Program Files\Common Files\Apple”

For updating iTunes on the Windows PC, the steps are:

  1. Launch iTunes and select iTunes on the menu bar
  2. Click Help and then select Check for Updates
  3. Accept the pending updates and wait for them to be installed.

iTunes and iPhone Still Not Working Together?

Assuming you have performed all the software checks above and that the problem is still at large means that the issue is probably with the hardware. It is not much you can at this point but to perform diagnostics with different equipment. You can try connecting your iPhone to another PC or Mac that has the latest version of iTunes or you can check if there is something wrong with your cable or whether you are using the correct one or not. 

  1. Check your lightning cable – faulty cables can cause blockage, make sure you have a stable connection with the cable, otherwise replace.
  2. Is your cable MFI-Certified? – Inside every lightning connector is a chip that authenticates whether it is Apple certified or not.
  3. Inspect your iPhone’s Lightning Port – Clear out any dust or debris from your phone’s port. Try connecting and reconnecting to clear out any connections

The last thing you can do is create a backup, reset your iPhone and try to connect it with the iTunes on your PC again. This is not recommended however and should be done if there is nothing else you can do by yourself. What is recommended is that you should consult an expert, call up Apple or go to an outlet to get your issue resolved.


My name is Paul, I am a professional writer and I write on various topics about everything that surrounds me, especially I like to write about modern technologies and IT, because I think that the future lies with them)

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