Your iPhone is one of the most robust pieces of hardware available on the market. Which brings us to why they cost a great deal; they are built with precision, top of the line material and that goes for their software specifications as well. Incidentally, that is why people go into such worry whenever they encounter a problem with their iPhones especially when it is a problem that is related to a hardware issue. An iPhone touchscreen being unresponsive to touch or the screen being still and frozen is one of such issue. The first advice that everyone should know is to stay calm, there is no good in panicking in such scenarios because it does not solve anything but only adds more to the problem. The issue doesn’t have to be big as well but reads on below to find out your exact problem and what you can do about it.

Steps for Troubleshooting an Unresponsive iPhone Touch Screen

Now, before you take any major step, it is best to figure out if the touchscreen being unresponsive is caused by a small issue or not. It doesn’t always have to be hardware issues like most people presume initially and they end up spending a significant sum of money. The worst part is that sometimes their issue is still not resolved and they end up with more frustration and confusion. Below are some activities that you can be doing as steps for troubleshooting along with what you can potentially do to solve them.

Clean the Screen and Wash Your Hands

This step is pretty straightforward and a quick one. What you want to do is wash your hands properly as sometimes the reason can be some remnants of a food you were eating or anything that attaches to your screen during labor work like tar or dust. This extra layer of stuff acts as interference between your skin and the touchscreen and thus, leading to unresponsive inputs.

If your hands are all fine then it is time to make sure that this layer of interference is not present on your iPhone touchscreen. Use a clean, slightly damp cloth to wipe your screen and if you are using a cleaning liquid then make sure it is suitable for iPhones; you would need to research what is best for that. Place your phone in front of a bright light, tilt it around to reveal any smudges or residue and wipe it off clean.

Perform a Hard Reset

Sometimes a simple restart of your phone can be the solution of many problems. However, as the touchscreen itself is unresponsive, you won’t be able to do a soft reset. You can do a hard reboot instead but it varies from model to model and should not be done too often.

For iPhone 7 and releases above – You can do a hard reboot by holding down the Volume Down button and the Power button simultaneously until you see the Apple Logo.

For iPhone 6s and older releases – Hold down the Home button and the Power button until you see the Apple Logo. Since the Home button is not integrated with the touch screen like newer iPhones, you can make use of it as a separate button.

Delete, Update or Reinstall a Problematic App

A lot of software issues, mainly with apps, can cause your screen to freeze and become unresponsive. If a particular app is causing this problem then you can deal with it as you would with a problematic app. Although, you have to make sure that the app you are targeting is the root cause, otherwise you will end up deleting apps that had nothing to do with it.

When you encounter a screen freeze because of an app, press your Home button to go back to the Home screen.

First and foremost, check to see if the app you are running has been updated to the latest version. It could be that the problem you were having would have been “patched” in a recent update by the developers. Open the App Store and check to see if there are any updates available for installation. It also helps to keep your OS updated to the recent version as well.

If updating does not fix the problem then you can try deleting the app and reinstalling it. Try doing so and re-launch it again to see if the screen freezes. While you are at it, check to see if any other application causes a screen freeze so that you can isolate the problem. If the issue still persists after reinstalling, then it is best to delete the app or avoid it since it has a bug that needs to be addressed. 

Freeing up Storage for the OS

When an iPhone has zero storage available, things tend to go haywire in general, and that can include experiencing an unresponsive touchscreen.

This is the last software diagnostic step that you can perform and it might seem unlikely but it is a common issue. When you are running your iPhone at full storage capacity, things tend to go haywire and you will also find your device running slower than usual. Unresponsive touchscreen or slow response times for everything are also a side effect because of full storage.

You can free up some space by deleting unnecessary stuff like, photos, videos or apps that you do not use any longer. To check your storage, go to Settings then General and select Storage and Usage. From here you can tap on the Manage storage option to see what app is utilizing how much space and clear your cache.

Seek Official Help when the Screen is Damaged

If all else fails, go to an authorized Apple repair center or an Apple store so that they may look into the issue. If there is no doubt some scratches or cracks on your touch screen then it is obvious that the touch would be unresponsive. Sometimes they are not so apparent and you might not know when such damage arises, it could be that you might have dropped the phone or it got into contact with water; water damage can also ruin an iPhone’s touchscreen.

Make sure you make a backup, upload all your data via iCloud or iTunes if it is possible since Apple might take your device away for some time to resolve the issue. It might need a repair, a replacement or if the problem is minor a few moments.


My name is Paul, I am a professional writer and I write on various topics about everything that surrounds me, especially I like to write about modern technologies and IT, because I think that the future lies with them)

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