I often see the appeal of my friends and readers with various questions about solving any problems related to mobile devices and software. One of the most popular: “iTunes does not see the iPhone, what should I do?”. You can find a working way on the Internet to get out of this situation, but you have to break through the mountains of various information. In this article, I decided to combine all the possible solutions and figure out why, after all, “iTunes does not see the iPhone”.

iTunes on Mac

iTunes often scares users of the iPhone, iPad and iPod Touch. The app seems confusing, complex, and extremely inconvenient. There are also a lot of unexpected events in the pearl: either the music is not correctly synchronized, the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

How to Fix iPhone Won't Connect to Mac?

There are always solutions to the problem. If iTunes does not see the iPhone, check the operation:

  • Software. Reinstall iTunes by downloading the latest version from here;
  • Cable. Try using a different cable;
  • Computer. iTunes does not see the iPhone due to a malfunction in the Apple Mobile Device. Another computer can help get rid of the problem;
  • USB port. It is often the problem with the USB port. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it’s time to try more complex solutions.

Read more: What to Do if iPhone Stuck on Verifying Update?

Update iTunes on Mac

This is often due to the fact that need in software update is required to connect to iPhone.

iPhone or Mac “Does not Trust”

For iPhone

iPhone or iPad are completely self-contained, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. In this case, sometimes there is a problem of device synchronization, which can often be solved by the method described in this article.

For Mac

So, in order to get a second request and “start trusting” your Mac computer, you need to:

  • Select the menu “Transition -> Transition to folder” (or use the keyboard shortcut “Cmd + Shift + G”);
  • Then go to – var/db/lockdown and delete all the certificates in this directory.

Fix iTunes Does Not See iPhone or Other Apple Device on macOS

Disconnect the device from the computer, previously closing it in iTunes. Open the Finder and move the following items to the Trash:

  • Folder with iTunes;
  • The shortcut of the iTunes program from the launch bar;
  • The file AppleMobileDevice.kext can be found in the Finder tab Navigation -> Navigate to the System -> Libraries -> Extension folder;
  • File AppleMobileDeviceSupport.pkg you can find it in the Libraries -> Receipts.

Next steps:

  • Restart your computer;
  • Delete the contents of the Recycle Bin and restart the computer again;
  • Download the latest version of iTunes for Mac;
  • Connect the device and use working iTunes.


So, in a few simple steps, you will get rid of the problem “iTunes does not see the iPhone”, of course, if you followed the instructions correctly.

It’s the best time to ask questions and give us your feedback in comments.


Hi there! My Name is Vincent Lago! My goal is to share insightful reviews, guides, and manuals for people looking to know more about current solutions for Apple hardware and OS. I have years of technological background knowledge including owning a custom iMacs & PCs which was using for different types of business. And now, I want to share my experience with you.

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